Our Hacker Series DIY kits are high quality machines packed full of components and hardware designed to make building and modifying these machines as fun and easy as possible. While ALL our kits come with a 1 year free-from-defect warranty our Hacker Series machines are intended for those who are looking for a kit and know how to build, troubleshoot, make, modify and repair their machines already, or who want to learn how.
All Hacker Series machines come with limited technical support. In an effort to compete with the huge number of imported low quality machines that have limited to no actual support we are reducing our technical support on these machines while still providing a higher quality product. You'll still be able to submit a support ticket for questions regarding assembly or for any warranty issues etc... but we do not offer troubleshooting assistance outside of defective product. No phone support is available with any hacker series machine. These machines are high quality made in the USA kits.
If you're unsure of your abilities to build any of these kits and troubleshoot/problem solve any issues you may have with them, you may want to look at one of our RTP™ Ready-To-Print models, like our Eris/Rostock MAX/Orion 3D Printers.